Displays feature in award stations
Innovative Infotec customer information systems (CIS) play an important role in top stations
Passenger information display specialist Infotec is delighted to see that several stations in which its systems have been deployed have been successful in the National Rail Awards 2017.
The acclaimed panel of award judges, that included John Swift QC, who served from 1993 to 1998 as the UK’s first Rail Regulator, and Anthony Smith, Chief Executive of Passenger Focus, made several references to passenger information systems in making their assessments.
Speaking of Manchester Piccadilly, which was highly commended in the Major Station of the Year category, the judges said that “its extensive passenger information systems” are of particular note.
Winner in the Major Station award category was Blackfriars, comments about which included: “Modern information systems offer extensive information on train services.”
Both Manchester and Blackfriars (pictured home page) benefit from passenger information display systems designed and manufactured by Infotec.
When the Thameslink Programme, designed to improve north-south rail travel through London, was being planned, Network Rail recognised that to help minimise how long it takes customers to get on trains, information about services needed to be presented along the length of the extended platforms, including those at Blackfriars, to encourage passenger spread.
Infotec worked with all parties involved to devise an innovative solution that it could deliver as a result of its expert in-house designers, software engineers, manufacturing capabilities and test facilities.
As a result, TR42P TFT displays have been mounted as pairs with the “master” providing details of the next train and the “slave” showing the second and subsequent trains due. The two displays work as one. They include train formation pictograms and vertical scrolling information.
The displays, which have an important role in passenger management as well as in customer satisfaction, are now fully operational at Blackfriars, Farringdon and Thameslink (pictured news pages) stations. Infotec also continues to work at London Bridge, another of the stations being overhauled as part of the £6.5bn Thameslink Programme.
Commenting, Infotec Managing Director Tim Court says: “We congratulate the winners and those highly commended in the awards and are particularly pleased that we have been involved with so many of those that featured.
“It is very satisfying to see passenger information displays acknowledged as having a role in the efficient running of stations and the services operating from them.”
Passenger waiting time for destinations to appear on displays has been reduced by changes made to the scripting
A questionnaire to which professionals have responded in their dozens has highlighted key areas of interest when it comes to passenger information displays
Significant time and effort is invested in creating enclosures that provide ingress protection and installation teams need to pay similar attention to detail
Infotec provided its web-based back office system Javelin to allow operators at London Waterloo the ability to filter out details relating to particular platforms. Its ease of use and flexibility makes it the ideal way of keeping passengers fully informed about temporary changes.
Ultra-bright eco white LED displays designed and manufactured by Infotec have been installed at Ashton-under-Lyne